Official Dr. Pen Store

An official Dr. Pen stockist since 2021 — and the only official Dr. Pen store in the UK.
Every device is stocked, checked and serial-verified by our own team before it ships. Not a drop-shipper. Not a marketplace reseller.

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Six reasons customers buy from us

Official, and here since 2021	We have been supplying genuine Dr. Pen devices since 2021 to customers in the United States, the United Kingdom, Canada, Australia and New Zealand — and we are the UK's only official Dr. Pen store.
Fast, fully tracked delivery	Orders are dispatched within 1–2 working days and every parcel is fully tracked. Signature on delivery is an optional paid extra at checkout. Free shipping over your country's threshold — see the Shipping policy.
No customs surprises	On every international order, duties and import taxes are already paid by us. Nothing to pay on your doorstep.
Warranty on every device	3 years on the Dr. Pen A20 and Bio Pen T6, 2 years on every other device, against defects in materials and workmanship.
30-day returns on unopened products	Changed your mind? Return it within 30 days of delivery, unopened with the factory seal intact. Opened products are not refunded.
A team you can actually reach	Product support is free and unlimited, for as long as you own the device — answered by our own team, by email and live chat.

See the full range →

How to tell you are holding a genuine Dr. Pen

Counterfeit microneedling pens are common, and the cheap ones are dangerous: inconsistent needle depth, blunt or non-sterile needles, motors that stall mid-pass. You are putting these into your skin, so it is worth ninety seconds of checking.

Find the Genuine Verification Seal on the box.
Scratch the panel to reveal the full QR code and authentication number.
Scan the QR code and enter the number on Dr. Pen's anti-counterfeit verification site.

Each authentication number works once. If it has been checked before, the site shows the date it was first verified — which means somebody else has already scanned that seal, and you should be talking to us instead.

Every device we ship has been through this check by our own team before it is packed. More on verifying a genuine Dr. Pen →

Which Dr. Pen should you buy?

Model	Best for	Warranty
Dr. Pen A20	The flagship. The most advanced pen Dr. Pen makes, for people who want clinic-grade control at home.	3 years
Dr. Pen M9	The newest model. The latest engineering from Dr. Pen, in stock now.	2 years
Dr. Pen M8S	The best seller. The reliable all-rounder if this is your first proper pen.	2 years
Dr. Pen A6S	Cordless and light. Easy to handle for smaller areas and for beginners.	2 years

Not sure? Compare every Dr. Pen model side by side, or email us and a human will tell you which one fits your skin and how often you should be using it. That advice is free.

Replacing cartridges? Every cartridge we sell is sealed, sterile and single-use, and we keep the full range in stock.

Support, not just shipping

Free product support, forever. Needle depth, cartridge choice, speed settings, aftercare, troubleshooting. Unlimited, for as long as you own the device, and it does not expire when the warranty does.

One-to-one skin plan — 30 minutes, GBP 30. If you have a specific concern — acne scarring, pigmentation, texture, stretch marks — and you want a full routine built around it, book a private session with a specialist. Entirely optional; the free support above already covers how to use the device properly.

Both are arranged by emailing support@drpenstore.com.

Buying for a clinic or salon?

We supply clinics, salons and aesthetic practitioners with genuine, traceable Dr. Pen devices and sterile cartridges on trade terms. Email support@drpenstore.com with your business name and what you need, and we will come back to you the same working day.

Questions we get asked

Is drpenstore.com an official Dr. Pen store?

Yes. We have been supplying genuine Dr. Pen devices since 2021, and we are the UK's only official Dr. Pen store.

Which countries do you ship to?

The United States, the United Kingdom, Canada, Australia and New Zealand. On international orders, duties and import taxes are paid by us.

How fast is delivery, and what does it cost?

Orders are dispatched within 1–2 working days and every parcel is fully tracked. Shipping is free over your country's threshold (UK orders over £29); below it, the exact cost is shown at checkout. Signature on delivery is an optional paid extra at checkout. Full detail in our Shipping policy.

What warranty do I get?

3 years on the Dr. Pen A20 and Bio Pen T6, 2 years on every other device. Full detail in our Refunds, Returns & Warranty policy.

Can I return it if I change my mind?

Yes — within 30 days of delivery, unopened with the factory seal intact. Return postage is paid by you. Opened products are not refunded.

Are your cartridges genuine?

Yes. Sealed, sterile, single-use and sourced through the same official channel as the devices. Using non-genuine cartridges is the fastest way to void a warranty and the fastest way to injure your skin.