Clearpay | Buy Now Pay Later | Pay in 4 interest-free instalments
Thank you for choosing Dr. Pen Store! We strive to ensure you're happy with your purchase. However, if you're not satisfied, we offer a 30-day money-back guarantee from the date you receive your order.
In addition to the 30-day money-back guarantee, Dr. Pen Store provides a one-year warranty from the date of purchase.
This warranty covers any defects in materials or workmanship under normal use during the warranty period. If your product shows any defects due to faulty materials or craftsmanship, we will repair or replace it at no charge.
The warranty does not cover:
Changed your mind? You have 30 days to return your product for a refund, as long as it is unused and in resalable condition.
Products must be returned in their original packaging, with all accessories included. For health and safety reasons, products like Microneedling Pens, Cartridges, Serums, Creams, and SPF items must be unopened with seals intact to qualify for a change of mind return.
Return shipping costs are the customer’s responsibility. Please contact us to receive a return authorization number before returning your item.
If you experience any issues, please contact Dr. Pen Store. Our support team will work with you to find the best solution. We are located in Doncaster, United Kingdom, and available during business hours (Mon-Fri 9am-5pm, Sat 9am-1pm).
For more information or if you need assistance, reach out to us via email:
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