Dr. Pen StoreDr. Pen StoreDr. Pen Store

Refunds & Returns

Refunds & Returns

Dr. Pen Store Warranty
Welcome to Dr. Pen Store and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.

How Long Is The Warranty?
In addition to our 30-day money-back guarantee, Dr. Pen Store offers one-year warranty period from the date your product is purchased.

What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr. Pen Store will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

What Does This Limited Warranty Not Cover?
This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken.

Change of Mind Policy
Bought something and simply changed your mind? You have 30 days to return your purchase for a refund, as long as the product is in an unused and resalable condition.

Products must be returned in their original packaging, along with included accessories. Due to the health and safety concerns of some of our products, change of mind returns must be unopened with the seals intact. Ex(Microneedling Pens, Cartridges,Serums,Creams,SPF's)

A change of mind return is sent back to us at your cost. To start the process and receive a return authorisation number, please let us know and we'll be glad to help.

How Does It Work?
If you are experiencing an issue, contact Dr. Pen Store to determine the problem and we will help find the most appropriate solution for you. We are based in Doncaster, United Kingdom, so our team can be contacted during normal business hours Mon-Fri 9-5pm and Saturday 9-1PM

Contact Dr. Pen Store
To learn more about Dr. Pen Store, our products, or our warranty, contact us email at support@drpenstore.com

Email: support@drpenstore.com

8 Barber Close, Armthorpe, Doncaster, South Yorkshire, United Kingdom, DN3 2FN

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